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Knowledge Base

Use this view to browse the Knowledge Base by folder. To view the articles in a specific folder, click the folder path. You can also search the Knowledge Base.

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DNS

What payment options are available?

Where do I direct my billing enquiries?

How is my Plan billed?

How long can I have a Domain Name for, can anyone else register it?

Can I renew my domain names at any time?

Can I renew my domain name for more that a one year term?

How do I renew my domain name registration?

What are some of the common reasons why TLD Domain Name Transfers fail?

What is an EPP Key?

What is a UDAI?

How do I change the Registrant (owner) of a Domain Name?

What is a Registrant Transfer?

Domain Name Syntax Rules

Where can I get an FTP program from?

How do I upload/publish my website files?

What happens if I go over my allocated bandwidth/data transferred amount?

Where do I access my webmail service?

Where do I access my website's statistics?

Where do I access my website's control panel?

I have multiple domain names, but I wish to point some of them to sub-directories within my main site. Does eziWeb Limited allow me to do this?

I have multiple domain names, can I point all of these to my site?

I am trying to FTP to my website, but I am not getting prompted for my login and password. What could be causing this?

I am FTPing to your servers, but it is really slow, and seems to be hanging. What is the problem.

I have deleted my site from your servers, but I do not have a copy of it on my local PC. Can I get my site restored from backup please?

Does eziWeb Limited perform any sort of backup of servers?

Does eziWeb Limited provide any sort of statistics with their sites?

I have established there is a lot of packet loss and network congestion, but I can still can not see my site. What should I do?

I can not view my site. Are your servers down?

Does eziWeb Limited have servers in New Zealand or America?

Does eziWeb Limited do website design?

Management Interface